need some info for launching a complain with FIAT

Do not even think of the Consumer Court. I have just completed the 9th year in fighting my case in the Consumer Court.

If you indeed want to go to court on this issue, that is, if it is unavoidable, go for a civil case in the Munsiff court. You can apply for much more legal reliefs there. But, avoid the court if its possible.

I have a 7 months old Palio, and i noticed the back left door and front left fender were of a totally different shade than the rest of the body, i took it up with concorde for re-painting under warranty, they were quick to respond and agreed it might have been a manufacturing defect. The photographs were taken and sent to Tata motors. But they have this absurd warranty policy that says "when a car meets with an accident, all the external body parts warranty stands void". My car met with an accident on the right side and was repaired subsequently. And because of that i can't claim warranty on the left side!!! 

 

I just sent an e-mail to Rajeev Kapoor on Sunday evening. And at 9am on Monday morning i received a call from Mangesh Kodalkar, agreeing with illogical-ness of the warranty policy and said he will try to resolve the issue. Am waiting for his response. I had purchased palio stile sdx last month there are some defects in paint I DID complained this issue on website and toll free no.s but i did not received any response also emailed the issue with photos to tata motors officers but i did not recived any reply from them also where i should complain the issue does any one having fiat CEO's contact details or other fiat officials contact details. else i ahave decided to fight the issue at consumer forum. Yes bought this car under palio dhamaka the car are some black spots on the bonnet the lacker coating is damaged and there is some colour difference in doors and fender between i did mailed these issues to mangesh kodalkar and n balaji and sagar dhar of tata motors but its taking too long to handle the issues

now last day 26/7 the dealer from aurangabad 200kms from my town nasik had called me up to get the paint job corrected but i have to travel the distance at my cost and have to bear the inconvenience 2-3 days of without car of why should i do that when its there fault. I think they should bear all the costs. the car should be painted in the factory paint shop itself as none of the dealers can do the job in the correct manner. 

• Defects in Paint ::
• there is lot dust and roughness in the paint .
• The door and fender colour is not matching .
• There are 2-3 diameter spots on the bonnet since the delivery.
• Paint can be seen where it should not be
• the gear knob leather bracket is broken before delivery itself
• some rubber components are aged like the beading on the hatch door need change

• wipers also leaving lines on the glass right from the day of delivery need change

• the upholstery in the car was dirty at the time of delivery not proper cleaning was there at the time of delivery engine compartment was also so much dusty, lot of dust in the door hinges and inside the car

• there is a visible scratch on the steering wheel they denied to get it replaced before delivery

• door open light switch are aged well before delivery need to be changed ( both doors)

• Also with reference to service book fuel filter, oil filter, brake fluid, coolant need to be changed as the vehicle is 2008. The company should have given it changed before the delivery.

• Break oil level low since delivery I filled it up at first service

• the cars wheel alignment was not done the car was pulling on left I did it later on

• the additional wheel in the trunk was puncture flat tyre.
1. They even did not told me this, I had driven 200 kms from Aurangabad to nashik what if any of the wheels flat somewhere on the road.

• the cars odometer reading was 296 at the time of delivery

• left door handle lock was not working with keys from outside later the right side lock also failed to work these things can be checked before delivery itself but are well ignored in my case later I got it changed, but within a few days of purchase I faced this trauma.

Issues Regarding Papers:

1)  Sales letter and dealer invoice not given at the time of delivery they sanded it after 4 days from the delivery That too incomplete manner. Sales letter includes form no 21 & 22
The respected dealer has only provided me form no 21, and when asked about form no 22 the sales person jyoti rastoji told me that they don't know if form no. 22 is required for the 2008 OLD cars which is very ridicules answer, and the "car is old use dhundna padega " And this document they provided me on 1st july 2010 that too after a lot of heat with the showroom sales manager, many of my calls gone unanswered because I was asking the document on urgent basis. Too much sarkari attitude.

2) also the TELCO invoice (i.e. manufacturers invoice to the dealer) is also required for the registration that is also not supplied For this invoice i had to request the dealer many times after the rigorous follow up of 4 days they have faxed me this document First the sales person has denied it to provide this invoice At Nashik RTO its required.

3) original copy of insurance endorsement after 35 days of rigorous follow-up And I am moving to consumer court against this issue. As I was unable to drive vehicle for 10 or more days after spending such amount and paid penalty Rs. 1314/-to RTO because the dealer has not provided papers on time. I found FIAT responsible for the issue and pay the penalty.

4) No RSA and Extended Warranty documents ------46 days later

5) owners manual still not received -------- 46 days over. This is the longest list of problems i have faced thats why i am thinking of taking too much harder steps. They have taken almost 45+ days to reply back to me